Returns & Exchanges
At Billabong, we want you to be completely satisfied with your purchase. If your gear isn't the right fit, you can return unworn items with original tags within 30 days of purchase for a full refund or exchange.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Pack Your Items
Carefully place your items in the original shipping box or a secure mailer, ensuring all original tags and liners are still attached to the products.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized carrier location; you will receive a confirmation email with tracking details once your return is scanned.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing